Isriel Robinson  ·  CRO & Experimentation

Step One Life  ·  AU + UK  ·  Oct 2025

Killing the page-hops
inside the bundle journey

Building a mixed-colour pack meant adding one colour, changing pages, adding the next. A single-surface bundle builder won +19.1% in AU and +5.6% in the UK in the same week — the cross-market replication that turns a result into a mechanic.

+19.1%

CVR, AU (24–29 Oct 2025)

+5.6%

CVR, UK (27–31 Oct 2025)

2

markets, same week, same verdict

Role
CRO Lead + Ecom Ops — hypothesis, dual-market analysis, rollout
Programme scale
2 storefronts in parallel, theme-level component
Primary metric owned
Conversion rate
Status
Implemented in both markets; desktop caveat logged with session-recording follow-up; upsell and orientation iterations queued

Contents

  1. 1. The Problem
  2. 2. The Change
  3. 3. The Results
  4. 4. What Happened Next
  5. 5. Key Insights

01The Problem

Step One's commercial engine is the multi-pack — but buying a bundle in mixed colours meant adding one colour, navigating to another product page, adding the next, and repeating. Every extra page load between "I want 5 pairs" and "added 5 pairs" is a place to lose the sale.

Hypothesis: if adding multiple colours to a bundle is made easy in one place, shoppers will be less frustrated changing pages, and more of them will convert.

02The Change

A mixed-colours bundle builder: choose the pack, pick each colour, add once — no page-hopping.

03The Results

Market Dates CVR change Decision
AU 24–29 Oct 2025 +19.1% implemented
UK 27–31 Oct 2025 +5.6% implemented

The same treatment won in both markets in the same week — the cross-market replication this programme looks for before treating a mechanic as structural rather than local.

One flag was documented honestly in the UK wrap: desktop metrics moved negatively even as the overall result won. That went onto the follow-up list with session-recording review, rather than being averaged away.

04What Happened Next

The builder shipped in both markets and immediately generated its own iteration backlog — upsell integration, component improvements, and a stack-vs-scroll orientation test for mobile. The related single-colour/mixed-colour default-selection test (+4.5% CVR, AU) was deployed alongside it, with UK deployment queued.

05Key Insights

Bundle friction is conversion friction. For a pack-led business, the path between "want a bundle" and "bought a bundle" is the highest-value journey on the site — and page-count in that path is a direct tax on it.

Replication is the difference between a result and a mechanic. +19.1% in one market is a good week. Winning again in a second market the same week is evidence the friction was structural — and that the fix travels.


Sources: experiments AU_Theme_CVR_251024.1 (24–29 Oct 2025) and UK_Theme_CVR_251027 (27–31 Oct 2025), Step One AU and UK storefronts. Desktop caveat documented in the UK wrap and carried to follow-up analysis. All figures traceable to the named experiment IDs.