Isriel Robinson  ·  CRO & Experimentation

Step One Life  ·  UK  ·  Oct 2025

Financing anxiety,
answered upstream of the cart

Instalment options existed but were invisible at the point of decision. Making payment types visible on the PDP lifted UK conversion +5.6% — and generated its own follow-up: relocate the logos to the side cart and test whether the win survives the move.

+5.6%

conversion rate, UK PDP

10

days to the call (11–20 Oct 2025)

1

follow-up spawned — side-cart relocation test

Role
CRO Lead + Ecom Ops — hypothesis, analysis, iteration pipeline
Programme scale
UK storefront, PDP surface
Primary metric owned
Conversion rate
Status
Implemented; side-cart relocation follow-up queued

Contents

  1. 1. The Problem
  2. 2. The Change
  3. 3. The Result
  4. 4. The Follow-Up the Test Generated
  5. 5. Key Insight

01The Problem

Step One offers instalment and alternative payment options, but on the PDP they were effectively invisible. For a multi-pack purchase decision, "can I spread this payment?" is a conversion question, not a checkout question — by the time a shopper reaches checkout the decision has already been made.

Hypothesis: if payment-type visibility is increased on the PDP, conversion will increase because shoppers understand their options — including instalments — before committing.

02The Change

Payment method visibility added to the UK product pages: the available payment types and instalment options shown at the point of decision.

03The Result

+5.6% conversion rate, UK storefront, 11–20 Oct 2025. Winner: the variant, implemented.

04The Follow-Up the Test Generated

A win creates its own next problem. The payment lock-up works, but it occupies valuable PDP space — so the queued follow-up moves the same logos to the side cart near the main CTA, testing whether the conversion effect survives the relocation. The working hypothesis, written into that follow-up: it's the payment types that matter, not the instalment calculations — and if that's true, the PDP gets its space back at no conversion cost.

That is what a healthy pipeline looks like: the result of one test becomes the hypothesis of the next.

05Key Insight

Financing anxiety is resolved upstream of the cart. Shoppers deciding whether a 7-pack is worth it need to know the payment options while they decide — not after. Visibility of payment methods is a PDP conversion lever, not a checkout hygiene feature.


Source: experiment UK_PDP_CVR_251011, Step One UK storefront, 11–20 Oct 2025. Side-cart relocation follow-up queued in the test backlog. All figures traceable to the named experiment ID.